Terms of service

Transport Manager is an online transport management service for Indian goods transport businesses. It is provided by Think Forward Labs, a proprietorship at Unit 101, Oxford Towers, Old Airport Road, Kodihalli, Bengaluru 560008, Karnataka, India (GSTIN 29CZWPC8049J1ZI) — referred to as “we”, “us” or “our”.

These terms are an agreement between us and the business or person that creates or uses a Transport Manager account (“you”). By signing in, creating a company or paying for a plan, you agree to these terms, our Privacy policy and our Cancellation & refund policy. If you use Transport Manager for a business, you confirm you are authorised to accept these terms for it.

• You must be at least 18 years old and use the service for a business purpose.
• You sign in with your Google account. Keep it secure — anything done after signing in with it is treated as done by you.
• The company owner controls who is invited, which role each person has, and who can manage billing. You are responsible for the actions of people you invite and for removing access when someone leaves.
• The information you give us (company name, GSTIN, address) must be accurate. It is printed on your tax invoices.

Transport Manager is offered on paid subscriptions. Every plan includes every feature; plans differ only in the number of active trucks. Current prices, before GST:

• Prices are in Indian Rupees and exclusive of GST, which is added at the applicable rate (currently 18%).
• Subscriptions are billed in advance and renew automatically — monthly plans every month, annual plans every year — until you cancel. You authorise us, through Razorpay, to charge your chosen payment method (UPI AutoPay, card or e-mandate) on each renewal date.
• Your plan starts when Razorpay confirms the payment. We issue a GST tax invoice for every successful payment, available in Settings → Billing.
• If a renewal payment fails, Razorpay retries it. Paid access continues for a short grace period; after that your account becomes read-only until payment succeeds or you subscribe again. Your data is never deleted for non-payment.
• We may change prices for future billing periods with at least 30 days' notice in the app or by email. A price change never applies to a period you have already paid for. If you don't accept a change, you can cancel before it takes effect.
• Payments are processed by Razorpay Software Private Limited. We never receive or store your card, UPI or bank credentials.

• Each plan limits the number of active trucks. You cannot add or reactivate trucks beyond your plan's limit; archived trucks don't count.
• If you move to a smaller plan while you have more active trucks than it allows, nothing is deleted or deactivated — you just can't add or reactivate trucks until you are within the limit.
• Plan changes start a new subscription, either immediately (the previous subscription is cancelled once the new payment succeeds, without automatic refund of unused time) or from your next renewal date. The billing page explains both before you confirm.

You can cancel any time from Settings → Billing. Refunds are governed by our Cancellation & refund policy, which forms part of these terms.

• You own the business data you and your team enter or upload — trips, LRs, expenses, invoices, documents and so on.
• You give us permission to host, process, back up and display that data only to provide and support the service for you. We don't sell it or use it for advertising.
• You can export your data at any time, including after your subscription ends (read-only access continues so you can view and export).
• When you ask us to close your company account, we delete its data as described in our Privacy policy, except records we must keep by law (such as the tax invoices we issued to you).

You agree not to:

• use the service for anything unlawful, fraudulent or to record transactions you know to be false;
• upload malware, or content you don't have the right to share;
• try to access another company's data, probe or overload our systems, or bypass security, rate limits or plan limits;
• copy, resell, sublicense or reverse-engineer the service, or use it to build a competing product;
• share sign-in access outside the team members you have invited.

Transport Manager helps you keep records and generate documents such as LRs, freight invoices, statements and settlements. You remain responsible for the accuracy of what you enter and for your own GST, income-tax, e-way bill and other legal compliance. Review document formats, tax rates and reverse-charge treatment with your accountant. We do not provide legal or tax advice.

Sign-in uses Google, payments use Razorpay, and support chat uses WhatsApp. Your use of those services is also subject to their own terms. We are not responsible for outages or changes in services we don't control, but we will work to keep Transport Manager usable if they occur.

• We work to keep the service available and your data backed up, but we don't guarantee uninterrupted or error-free operation. Planned maintenance is done at low-traffic times where possible.
• Support is available on WhatsApp (+91 93808 76349). We usually reply within one business day.
• We improve the service continuously and may add, change or remove features. We won't remove core record-keeping or your ability to export your data.

The Transport Manager software, design, name and logo belong to us. These terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription. Feedback you send us may be used to improve the service without obligation to you.

• You can stop using the service at any time and cancel your subscription from Settings → Billing.
• We may suspend or terminate access if you seriously or repeatedly breach these terms, if required by law, or to protect the service or other users. Where reasonable, we will tell you first and give you a chance to fix the problem.
• After termination for any reason other than your serious breach or a legal requirement, we will give you a reasonable opportunity to export your data.

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose. Reports, profitability figures and reminders are aids to your own judgement, not professional advice.

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or loss of profits, revenue, goodwill or data arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

You agree to compensate us for losses and reasonable costs arising from your breach of these terms or from records, documents or content you or your team create with the service, to the extent caused by you.

These terms are governed by the laws of India. We will first try to resolve any dispute informally — please contact us. Courts at Bengaluru, Karnataka have exclusive jurisdiction.

We may update these terms. For material changes we will give at least 15 days' notice in the app or by email before they take effect. Continuing to use the service after that means you accept the updated terms.

Think Forward Labs, Unit 101, Oxford Towers, Old Airport Road, Kodihalli, Bengaluru 560008, Karnataka, India. WhatsApp +91 93808 76349. More options on our Contact page.